Order Management Solutions | Online Order Management Software & System

Key Stages of Order Process Management

Order Capture

The first step in the order processing is order capturing, this step includes capturing orders from multiple sales channels, customer support, and own sales system. This step ensures that every order is consolidated, recorded and ready for further processing, no matter what type of sales channel your customer uses.

Order Validation

The second step is Order Validation. This system verifies details of customers, payment methods, whether particular inventory is available or not, and other things that need to be completed. With this process, businesses can reduce delays, minimize errors, and ensure that no kind of fraud occurs. Therefore, it is important to verify and ensure the accuracy of all provided information.

Inventory Management and Allocation

Inventory Management and Allocation ensure stock availability by checking real-time data, confirming product levels, and reserving inventory for specific orders. It also allocates stock from multiple locations, preventing overselling, and facilitates back ordering with appropriate notifications for customers.

Order Processing

After inventory checking and verifying other details, the third step is Order Processing. This step includes sending the order for packaging, labelling, and preparing the order for dispatch. In this Order Processing step, ensure that the order is packed properly, the labelling is done correctly and the order is ready to be sent to the customer.

Shipping and Logistics

Shipping manages the transportation of goods to customers, ensuring timely and steps of Shipping and logistics manage transportation for delivering products to customers, ensuring cost-effective delivery of the product. This process includes selecting the right way of delivery, continuous coordination with carriers, and tracking shipment, so that customers receive their products on time.

Order Fulfilment

Order fulfilment is the final step, this step ensures that the customer receives their product at the desired date and time, here system marking that the order cycle has been completed. Also make sure that the product is handed successfully to the customer, and close processing..

Post-Sale Activities

The post-delivery step includes collecting feedback from users regarding the product, quality, and delivery experience. It ensures that the correct invoice has been received and also involves managing product-related issues and providing proper customer support to the customer.

The Power of Advanced Order Management Systems

Advanced order management systems change the way businesses handle their operations by applying the advantage of automation and advanced technology to simplify workflows. Businesses can reduce the need for manual intervention, errors, and unsatisfied customers and can free up user's valuable time.

Order Management System has the capability of integrating different required platforms. It can be integrated within CRM, Inventory management systems, logistic platforms, and shipping platforms and create an integrated platform for managing every operation in order processing.

Centralizing operations through these advanced systems allows businesses to gain real-time visibility into their order processing. An order management processing system helps businesses track orders and related issues and solve them on an immediate basis so that the order process runs smoothly without any kind of disruption.

In industries such as e-commerce, manufacturing, and retail, where delivering orders on time is critical, order process management forms the backbone of success. Businesses that invest in improving this process not only fulfil customer requirements but also gain their loyalty, earn their trust, maintain a relationship with them for a long time, and prove themselves as competitive in the market. This allows businesses to be capable of delivering value in today's world.

How does order process management simplify your business operations?

Good and effective order process management is crucial for ensuring smooth operations and delivering outstanding customer satisfaction in today’s competitive business environment. It covers the entire lifecycle of an order, from capture to final delivery, requiring careful coordination, accuracy, and optimization at each step.

Order process management system simplifies your business operations, enhances efficiency, reduces manual errors and interventions, and automates daily repetitive tasks, saving you a lot of time. The order process for any business begins with receiving orders, order capturing is the initial stage. When industries use an advanced system to capture orders from multiple channels, all the orders are collected and stored in one place, ensuring that none are missed. After the orders are captured, the next step is to verify them against the available inventory. After confirming availability, the further processing of order begins.

Automation is a great feature that makes your order process simpler and smoother. An advanced integrated order process management system can easily integrate with any CRM and synchronize effortlessly with inventory management systems and shipping platforms. This provides a unified view, increases visibility, and makes tracking orders much easier. Businesses can monitor order progress in real time, address issues proactively, and provide customers with accurate updates, which improves trust and satisfaction.

Sales Order Automation

The system automates your order process which will reduce manual intervention, minimize errors, and streamline the order process. Groweon Order Management System automates several steps of your order process such as order capturing, order validation, order processing, inventory management and allocation, etc. This reduces errors and helps fulfil customer requirements with accuracy and speed. At the same time, it saves time and allows your users to focus on other complex tasks.

What you will get in Sales Order Automation:

Automated Order Capturing
Multi-Channel Order Capturing
Centralised Order Entry
Order Validation and Approval
Invoicing Management
Credit Payment Follow-up

Order Process Management

Groweon’s Order Process Management ensures precision and control at every stage of the order lifecycle. From capturing orders to tracking, processing, and delivery, the system keeps everything organized, ensuring orders are fulfilled accurately and on time. It works smoothly with inventory and CRM systems, providing better visibility and coordination.

What you will get in Order Process Management:

Split Order Automation
Order Prioritization
User Permission Management
Order Validation and Approval
Custom Order Stage Management
Permission-Based Order Staging
Custom Order Data Capturing
Real-time Inventory Check

Logistic Management

Optimize your logistics with Groweon’s advanced tools. The system makes shipping easier by automating carrier selection, tracking shipments, and providing real-time delivery updates. This helps ensure deliveries are on time, cuts costs, and improves customer satisfaction.

What you will get in Logistic Management:

Packing list Automation
Logistic Partner Management
Order Delivery Tracking

Purchase Management Automation

Groweon helps businesses automatically create purchase orders and enable to track them so that they can maintain inventory levels and avoid the condition of stockout. By aligning purchase orders with sales demand, it reduces the chances of running out of stock or having too much, making resource management smoother and more efficient.

What you will get in Purchase Management Automation:

Vendor/Supplier Data Management
Vendor-Product Tagging
Vendor Purchase Order Management
Real-time Inventory Stock-in
Vendor Delivery Tracking
Vendor payment Tracking

Order Management Dashboard

The intuitive dashboard offers a centralized view of all orders, allowing you to monitor and manage them in real-time. It gives you clear insights into order status, inventory levels, and delivery performance, helping you make quick, informed decisions.

With Groweon’s Order Management System, businesses can improve operational efficiency, boost accuracy, and enhance customer experiences. Take charge of your order processes and improve your business operations with Groweon today!

What are the steps of Order Management across different industries?

Industry	Order Management Steps	Unique Considerations
E-commerce	Order capture → Payment verification → Inventory check → Packaging → Shipping → Delivery tracking	Handling large order volumes, providing real-time inventory updates, offering multiple shipping options, and maintaining clear communication with customers.
Manufacturing	Order intake → Production scheduling → Inventory sourcing → Quality checks → Packaging → Dispatch	Connecting with production lines, managing raw materials, and ensuring quality assurance.
Retail	POS order capture → Inventory validation → Order processing → Delivery or instore pickup	Syncing in-store inventory, speeding up processing, and offering flexible delivery or pickup options
Hospitality	Booking confirmation → Resource allocation → Service preparation → Guest interaction → Post-service feedback	Managing reservations, personalized service, and seamless guest experience.
Healthcare	Order placement (medication/equipment) → Inventory validation → Approval process → Delivery	Syncing in-store inventory, speeding up processing, and offering flexible delivery or pickup options.
Logistics	Freight booking → Route planning → Cargo handling → Shipment tracking → Delivery	Effective routing, secure cargo, and real-time shipment tracking.
Food & Beverage	Order intake → Inventory check → Meal preparation → Quality assurance → Delivery	Managing perishable goods, controlling temperature, and ensuring quick delivery.
Automobile	Vehicle order intake → Customization request (if any) → Inventory check → Assembly scheduling → Delivery	Managing custom orders, checking part availability, and coordinating between dealerships and assembly units.
Automobile	Enrolment / Book order → Payment verification → Inventory allocation → Delivery (physical or digital material)	Managing large orders for institutions, delivering digital content, and meeting strict academic deadlines.

Use Cases of Order Process Management

E-commerce Fulfillment

Good order management is important for businesses like e- commerce, especially when they have to manage a huge number of orders during special sales offers. With a well-structured business workflow, the business can accurately fulfil customer requirements, manage things efficiently, reduce errors, and provide customers with a positive shopping experience from the business's perspective. The system manages everything from order capturing to the order fulfilment process and optimizes it in the right way.

What are the steps of Order Management in E-commerce Business:

Order capture
Payment verification
Inventory check
Packaging
Shipping
Delivery Tracking

Omnichannel Retailing

In today's competitive and highly technologically evolved market, a retain industry often operates itself on different channels like eBay, Amazon, online sales stores, and offline outlets. For making seamless coordination with these channels order process management is responsible, so that businesses can efficiently manage inventory, seamless order processing and provide a unified customer experience for their valuable customers. Whether customers choose offline purchasing order processing management ensures accurate stock availability, faster service and a better customer support experience.

What are the steps of Order Management in Omnichannel Retailing:

POS order capture
Inventory validation
Order processing
Delivery or in-store pickup

Subscription-Based Businesses/ SaaS Products

For businesses that provide subscription-based services or SaaS (Software as a Service), recurring orders must be delivered on time so that there is no delay in starting the service. Order processing management system is important because it creates recurring orders, verifies payment methods, manages and handles billing, and allocates inventory. This order system helps ensure that the customer’s subscription starts immediately, which builds customer loyalty and provides a better experience. The system sends timely reminders for renewal and provides on-time support, which helps improve retention.

What are the steps of Order Management in Subscription-Based Businesses:

Order Placement
Order Confirmation
Service Check
Processing
Payment
Activation
Billing
Renewal
Support
Accounts Management

What are the steps of Order Management in B2B Distribution:

Manufacturing and Supply Chain

What are the steps of Order Management in Manufacturing and Supply Chain:

Order intake
Production scheduling
Inventory sourcing
Quality checks
Packaging Dispatch

Healthcare and Pharmaceuticals

Healthcare and Pharmaceuticals In industries like healthcare and pharmaceuticals, where timely and accurate order fulfilment is crucial, order process management ensures that products are delivered safely and on time. It helps manage the inventory of life-saving drugs and track sensitive shipments that need special storage conditions. Efficient order processing is important for both compliance and customer satisfaction.

What are the steps of Order Management in Healthcare and Pharmaceuticals:

Order Placement
Order Confirmation
Inventory Check
Order Processing
Quality Assurance
Shipping
Payment Processing
Post-Delivery Support

Food and Beverage

For food and beverage businesses, order process management helps handle perishable goods. It ensures quick processing, and accurate delivery scheduling, and reduces waste. By improving workflows, businesses can manage bulk orders from restaurants, grocery stores, and customers.

What are the steps of Order Management in Food and Beverage:

Order intake
Inventory check
Meal preparation
Quality assurance
Delivery

Logistics and Courier Services

For logistics and courier services, Order Process management is important. It ensures accurate shipment tracking, efficient route planning, and real-time updates. It helps manage large volumes of orders, meet deadlines, and keep customers informed.

What are the steps of Order Management in Logistics and Courier Services

Freight booking
Route planning
Cargo handling
Shipment tracking
Delivery

By catering to diverse industries, order process management systems enhance operational efficiency, reduce costs, and improve customer satisfaction, making them indispensable in today’s business environment.

Challenges in Order Process Management and How Groweon CRM Addresses Them

Managing an efficient and seamless order process is essential for businesses to keep customers happy and ensure smooth operations. Below are some common challenges businesses face with order process management and how Groweon CRM helps address them:

Issues with Managing Orders, Tracking Sales, and Generating Reports

Challenge: Inaccurate order tracking and manual report generation can create confusion, leading to poor decisions and dissatisfied customers.

Groweon’s Solution: Groweon CRM centralizes order tracking, offering full visibility of each order’s status at every stage. Real-time inventory tracking ensures timely deliveries and automated sales reports provide accurate insights, minimizing manual errors.
Difficulty Organizing and Monitoring the Order Process from Lead Creation to Dispatch

Challenge: Disorganized order management from lead creation to dispatch causes delays and inefficiencies in fulfilling customer orders.

Groweon’s Solution: Groweon’s end-to-end system organizes the order process from start to finish, ensuring no step is missed. Intelligent order routing directs orders to the nearest warehouse, speeding up dispatch.
Problems Managing Order History and Coordinating Fulfillment Across Multiple Platforms

Challenge: Managing orders across different platforms can confuse and delay order fulfilment.

Groweon’s Solution: Groweon integrates smoothly with various sales channels, ERP, and CRM systems, centralizing order history for easy access and management. This integration ensures smooth fulfilment, reducing errors and delays.
Delayed Fulfillment of Orders

Challenge: Late deliveries break customer trust and satisfaction.

Groweon’s Solution: : With real-time inventory tracking, Groweon helps ensure stock availability for every order, preventing delays and improving delivery times.
Inaccurate Order Tracking

Challenge: Lack of visibility into the status of orders causes miscommunication and frustration.

Groweon’s Solution: Groweon’s centralized order tracking system lets businesses track each order’s status and share transparent updates with customers, reducing confusion and boosting satisfaction.
Human Errors

Challenge: Human errors in data entry lead to incorrect shipments, returns, and customer dissatisfaction.

Groweon’s Solution:By automating the order process, Groweon reduces the risk of human error, ensuring accuracy in order details, packaging, and delivery.
Inefficient Order Allocation

Challenge: Poorly organized order allocation can cause delays, especially when orders are not routed efficiently to warehouses.

Groweon’s Solution: Groweon’s smart order routing makes sure orders are sent to the closest warehouse, speeding up the fulfilment process and reducing delivery times.
Scalability Issues

Challenge: As businesses expand, managing a large number of orders manually can get overwhelming, leading to delays and bottlenecks.

Groweon’s Solution: Groweon’s scalable order management system easily manages larger order volumes without compromising efficiency or needing more manual resources.
Integration Challenges

Challenge: When order management, inventory, and other business systems aren’t integrated, it can create inefficiencies.

Groweon’s Solution:Groweon integrates smoothly with ERP, CRM, and other essential business tools, making sure data flows seamlessly between systems and eliminating silos. By addressing these challenges, Groweon CRM helps businesses optimize order process management, improve operational efficiency, and deliver a better customer experience

Lead Management Solution

AMC/ Warranty Management

Service Ticket management

Purchase Management

Sales Order management

Invoicing Management

Inventory Management

Dealer Management

WhatsApp Business API

IVR Solution

Bulk Dialer

What Is Order Process Management?