What does CRM do?
CRM software provides a centralized database on which a business can store the personal information of their valuable customer like their name, Email, business address, contact details, product or service purchase history, and their communication logs with sales representatives.
Centralized Database
Store and manage all customer information in one unified platform, making it easy for all team members to access up-to-date data.
Lead Management
Track and manage leads through different stages from initial contact to successful conversion.
Pipeline Management
CRM IVR Solutions provide round-the-clock customer support, allowing customers to resolve issues without human interference.
Sales Automation
Automate follow-up emails, alerts, notifications, appointments, and data entry tasks.
Campaign Management
Create and execute marketing campaigns across multiple channels including social media, email, and phone calls.
Ticket Management
Manage customer support tickets and queries efficiently to provide excellent customer service.
Who should use CRM Software
Top CRM software is always useful for everyone, especially those who want to manage and enhance their relationship with potential customers to grow their business, proved most useful to the sales team.
Sales Team
If you are running a business, so definitely you have a sales representative, responsible for selling your company's products, instead of managing all the things manually. Your sales team can improve their performance and increase relationships with customers using this.
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Track leads and manage pipeline
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Set automatic alerts and notifications
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Raise tickets for customer issues
Customer Service
It provides ticket management features and customer support that helps your customer support team to listen to customer issues and their queries in the context of CRM, also it helps to resolve customer issues on an immediate basis.
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Ticket management system
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Immediate issue resolution
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Customer query tracking
Small-scale Businesses
With the help of Top CRM software you can manage and store customers' personal information on a centralized database, also you can manage many sales, also you can manage follow-up, also you can create strong and healthier relationships with customers.
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Centralized customer database
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Sales management
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Follow-up automation
Managers & Executives
It Helps to be aware of the individual performance of the sales team and other departments. Finally, a business that interacts with different people or customers and the business wants to make strong relationships with those customers can use CRM.
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Team performance tracking
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Business process management
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Workflow optimization
Your Business in One Screen
Track sales, leads, and customer updates in one simple, well-organized dashboard
Sales Analytics
Real-time sales performance tracking
Customer Management
Complete customer relationship overview
Lead Tracking
Monitor leads through every stage
Types of CRM Software
There are mainly three types of Top CRM software based on the working of each software.
Collaborative CRM software
Provides different ways of communication to interact with users. Facilitates better communication through different channels and collaboration tools among departments.
Operational CRM software
Specially designed to manage business operations, automate tasks, operations related to every sale, product or service marketing, customer services, etc.
Analytics CRM software
Focuses on analyzing customer data to provide insights for better decision-making and strategic planning for business growth.
How does CRM make sales and marketing easier?
CRM software helps in both Sales And Marketing. The benefits of Top CRM software are as follows:
Access to Data
Top CRM software provides a centralized database that helps the sales team to access and retrieve customer information such as customer name, address, email ID, phone number, and requirement of products or services.
Lead Management
Provides a leads management facility, where sales representatives can manage and track leads from different sources to never miss an opportunity.
Automated Workflow
CRM systems feature of automatic workflow provides automated follow-up, routine emails, reminders, and appointments.
Pipeline Management
Provides a Pipeline feature that includes a clear visual representation of every lead with different stages such as new lead, contacted, quoted, regret, demo done, and success.
Campaign Management
CRM software provides the facility of campaign management, where you can create marketing campaigns, plan campaigns, and execute your planning on multiple channels.
Customer Segmentation
CRM software provides the facility of customer segmentation, where you can segment your customers based on their purchase history, demographics, and behavior.
Email Marketing
CRM software provides the facility of email marketing, where you can send personalized emails to your customers based on their purchase history and behavior.
Social Media Integration
CRM software provides the facility of social media integration, where you can integrate your social media accounts with your CRM system and track your social media campaigns.
Benefits of CRM Software
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Improved Customer Relationships
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Increased Sales
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Better Customer Service
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Improved Marketing
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Increased Productivity
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Better Collaboration
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Cost Savings
Features of CRM Software
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Contact Management
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Lead Management
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Sales Management
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Marketing Automation
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Customer Service
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Reporting and Analytics
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Mobile Access
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Integration
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Customization
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Security
Why Choose Groweon CRM?
Groweon CRM is one of the best CRM software in India. It provides all the features and benefits that a business needs to manage and improve their customer relationships.
Easy to Use
Simple and intuitive interface
Affordable
Cost-effective pricing plans
Customizable
Tailored to your business needs
Scalable
Grows with your business
Secure
Enterprise-grade security
24/7 Support
Round-the-clock assistance
Free Trial
Try before you buy
No Setup Fee
Get started immediately