Multi-Channel Ticket Creation

Multi-Channel Ticket Creation

No matter which platforms the customer uses to raise a ticket, our Automatic Ticket Creation ensures that the customer’s query is automatically converted into a ticket and recorded in your system. If a customer raises an issue via a phone call or Facebook, it is just as important as an issue raised through email. Our software records all interactions from different platforms into one unified platform, keeping everything organised. This helps your support team stay up-to-date with every customer’s details. With our system, your support team doesn’t have to switch between multiple tabs to track the customer’s issue or whether it has been resolved. Our system makes customer support easier and provides a convenient platform for your clients and users, ensuring that issues are resolved quickly.

Ticket Categorisation

Ticket Categorisation

By prioritising tickets based on severity or deadlines, businesses can focus on critical tasks first, enhancing productivity and customer satisfaction. It’s like having an intelligent filing system that ensures no ticket gets misplaced or delayed. IT team. This system ensures that every query is resolved by the right department without any kind of delay. If you have a categorisation of tickets, then you make a strategy accordingly, like the most urgent ticket should be resolved first, also you can prioritise tickets that increase customer satisfaction. It’s like having an intelligent filing system that ensures no ticket gets misplaced or delayed.

Ticket Assignment

Ticket Assignment

After the ticket categorisation, the business has to distribute or assign the ticket to the appropriate team or department. The business has to set predefined rules so that the Ticket Assignment System can automatically assign tickets based on expertise, availability, and workload distribution. For example, if a billing ticket requires an expert, then the Ticket Assignment system will automatically send the ticket to the finance department without manual activity. This helps in ensuring that every ticket is resolved by its associated expert. Additionally, the ticket with urgency and high priority can be assigned immediately, which reduces the delay in resolving queries. With this feature, businesses eliminate delays, improve accountability, and ensure a smoother workflow for their teams.

Custom Ticket Creation Form

Custom Ticket Creation Form

As every customer has their queries, businesses do not always have to consider the same rules for every customer, as sometimes businesses need to create custom tickets for that specific issue. A Custom Ticket Creation Form allows businesses to create tailored forms to collect the exact details needed to resolve specific issues. Take an example, a company that is responsible for providing e-commerce services might need specific order numbers for tracking, but an IT company need device information for tracking issues. So that a particular support team can customise a ticket and make sure that they have all the necessary information from the start for resolving issues. It reduces misinformation and helps in capturing the right data, reduces time, and enables users to be more focused.

Web Link for Online Ticket Creation

Web Link for Online Ticket Creation

Your Clients often appreciate the option to raise a ticket where they feel more convenient. Groweon's Service ticket automation system provides a feature of a Web Link for Online Ticket Creation. Businesses can provide a dedicated link or portal where customers can submit their queries anytime. This feature provides 27/7 support for the customers as customers can raise a ticket from the portal at any time.

The link contains a form that is responsible for gathering all the necessary information required by the support team, along with user issues, so that the system can redirect the ticket to the appropriate support member. This ensures a seamless experience for customers, as they don’t have to rely on direct communication channels like phone calls. Businesses benefit too, as the system organises these tickets automatically, making it easier to track and resolve issues efficiently.

How These Features Work Together

How These Features Work Together

The combination of these features makes an innovative, advanced Service ticket management System. Automated creation of tickets ensures that no issue will remain unsolved, while multi-channel integration consolidates all queries into one platform for better visibility. The Ticket Assignment and ticket Categorisation feature help to categorise tickets based on some criteria and assign those tickets to the appropriate support members. Web links and Online ticket creation help customers to report issues through a dedicated link, ensuring customers can share their concerns with ease while providing teams with all the necessary information upfront.

By leveraging these features, businesses can save time, enhance support quality, and maintain strong relationships with their customers. Together, they provide a complete solution for managing customer concerns with precision and care.